Help & support
Stuck? We answer.
Email [email protected] with your name, the email on your account, and a short description of the issue — screenshots help.
Frequent questions
Does my customer need the TabEagle app?
No. Your customer opens a normal web page from the link you send and can view the invoice and pay right there. There is nothing for them to download and no account for them to create.
Can I send an invoice by text?
Yes. TabEagle composes a text message with your invoice link in it — you send it from your own number, so the customer sees a text from you, not from a stranger.
Can I include job photos?
Yes. Attach photos of the completed work to the invoice (up to four), and your customer sees them on the invoice page.
Can I create estimates?
Yes. Create an estimate first when a job needs a quote, then convert it to an invoice — it keeps the link between the two, and a deposit can be requested against the estimate.
Can I use TabEagle on a computer?
Yes. TabEagle runs in the browser at app.tabeagle.com with the same account as your phone.
Can I accept cash or checks?
Yes. You can show Zelle, Venmo, or check instructions right on the invoice, record a payment received outside the app, and mark the invoice paid.
Can I download a PDF?
Yes. Every invoice can be downloaded as a PDF — by you and by your customer from the invoice page.
How do online payments work?
You connect your own Stripe account once. Your customer taps the pay button on the invoice page and pays by card through Stripe; the money goes to your connected account, and Stripe pays out to your bank.
Does TabEagle hold my money?
No. Card payments are processed on your own connected Stripe account and paid out to your bank by Stripe. TabEagle never holds your funds.
What does TabEagle cost?
TabEagle is currently free to use while pricing is finalized. Standard Stripe processing fees apply to card payments; TabEagle adds no markup of its own.
Can I cancel my subscription?
There is no subscription to cancel today — TabEagle is currently free. When paid plans arrive, cancelling will stop future billing, as described in the Support, Refund, and Data Deletion Policy.
Support, Refund, and Data Deletion Policy
Effective July 27, 2026 · TrueBird Global LLC · Product: TabEagle
Support contact
For help with TabEagle, contact [email protected]. We aim to respond within a reasonable time; response times may vary depending on issue complexity, volume, third-party service delays, and whether identity or account verification is required.
Payment processing support
Payments may be processed by third-party payment providers such as Stripe. Some payment issues may need to be handled by the payment provider, the user's bank, the customer's bank, Apple, Google, or another third party. TabEagle does not control all payment provider decisions, including declined payments, identity verification, payout timing, reserves, chargebacks, or disputes.
Invoice customer disputes
TabEagle is a software tool used by independent business operators. We are not a party to the work, goods, services, invoice, or customer relationship between a TabEagle user and the user's customer. If you are a customer who received an invoice through TabEagle and have a question about the invoice, service, amount due, refund, or dispute, contact the business that sent you the invoice.
Refunds
Refunds for goods or services provided by a TabEagle user are the responsibility of that user, unless otherwise required by law or payment provider rules. If you purchased a TabEagle subscription or paid feature directly from TrueBird, refund eligibility depends on the terms shown at purchase and applicable law; purchases made through Apple's App Store or Google Play may need to be handled through that marketplace. Unless required by law or stated at purchase, fees are generally non-refundable after the billing period begins.
Cancellation
You may cancel a paid subscription through the method used to purchase it. Cancelling stops future billing but may not automatically delete your account, invoices, records, or payment provider account.
Account deletion
Request deletion by using the account deletion feature in the app, if available, or by emailing [email protected] with the subject line "Account Deletion Request." We may need to verify your identity first. Deletion affects access to invoice history, customer records, uploaded photos, payment links, business records, settings, and support history — download anything you need for tax, accounting, legal, or business purposes first. Some information may be retained where necessary for legal compliance, tax and accounting records, fraud prevention, security, payment disputes, chargebacks, enforcement of our Terms, backup and disaster recovery, or legitimate business records; some information may remain with third-party providers under their own retention policies.
Abuse, fraud, or security reports
To report suspected abuse, fraud, unauthorized account access, or a security concern, email [email protected] with the subject line Security Report.
TabEagle is not an emergency service. Do not use TabEagle for urgent safety, medical, law enforcement, or emergency communications.